Help Center

WeedVader is a marketplace: we connect you with licensed cannabis dispensaries and delivery services in your area. We don't hold inventory ourselves — every order is fulfilled by the retailer you order from.

To start browsing you need to confirm you're 21+ and set your location. Menus, prices and availability all depend on where you are, because each retailer serves a specific delivery area.

• Delivery — a licensed service brings the order to your address. Availability depends on your ZIP code.
• Pickup — you order ahead and collect it at the dispensary.

Creating an account is free and lets you track orders, save addresses and favourites, earn rewards, and message our support team.

Browse by dispensary, delivery service, brand or product, then add items to your cart. A cart can only contain items from one retailer at a time — ordering from two shops means placing two orders.

Most retailers set a minimum order value; if your cart is below it, checkout will tell you how much more you need to add.

• Promo codes are applied in the cart, before checkout.
• Some deals apply automatically once the qualifying items are in your cart — you'll see the discount on the cart page.
• After you place an order you'll get a confirmation email and can follow it on the Track order page.

If an item sells out between adding it to the cart and the retailer accepting the order, they'll contact you to swap or refund it — menus sync from each store's own point-of-sale system and can move quickly.

Delivery windows are set by the retailer, not by WeedVader. Same-day delivery is common but not guaranteed — the estimate shown at checkout is the retailer's own.

You can follow an order's status on the Track order page. Statuses move from confirmed, to being prepared, to out for delivery, to delivered.

Someone 21+ must be present to receive the order and show a valid ID. Drivers cannot leave cannabis at the door, with a neighbour, or in a mailroom — that's a legal requirement, not a store policy.

If a store doesn't serve your address, it won't appear in your results. Delivery areas are defined by license and by each service's own coverage, so two neighbours on different sides of a boundary can see different menus.

Driver running late? Message the store from your order page first — they see the driver's live position. If you can't reach them, open a support request and we'll step in.

Accepted payment methods vary by retailer and are shown at checkout. Depending on the store you may see:

• Cash on delivery — the most widely accepted option. Drivers carry limited change, so exact amounts help.
• Bank transfer / debit — where the retailer has it enabled, you link your bank account once and pay in-app afterwards.
• Card or crypto — offered by some retailers only.

Cannabis is federally restricted, which is why ordinary credit-card processing isn't available everywhere. That's a banking limitation across the whole industry.

Your total may include excise and local cannabis taxes, a delivery fee, and a service fee — all itemised before you confirm. Tipping the driver is optional and goes entirely to them.

You must be 21 or older (or hold a valid medical recommendation where the retailer accepts one) to order.

Accepted identification:

• State-issued driver's license or ID card
• US passport or passport card
• Military ID
• Valid medical cannabis recommendation, where applicable

Your ID must be unexpired and the name must match the order. The driver re-checks it at the door even if you verified online — the retailer's license requires verification at the moment of handoff, and a driver who can't verify has to take the order back.

Documents you upload are stored encrypted, used only for verification and compliance records, and are never shown to other customers or shared with retailers beyond what the law requires.

From your profile you can update your email, phone number and saved addresses, manage notification preferences, and review past orders.

Notification settings control order updates, deal alerts and reminders separately, so you can keep transactional messages while turning marketing off. Replies from our support team always come through — they're part of a conversation you started.

Want your account deleted? Open a support request and we'll remove your personal data. Order records tied to completed purchases are retained for the period state cannabis regulations require, then deleted.

Contact the retailer through your order page first — they fulfilled the order and can resolve most issues fastest.

• Missing or wrong item — report it the same day. Retailers generally re-deliver or refund the item.
• Damaged or defective product — keep the packaging and take a photo; you can attach it to a support request.
• Cancelling — possible until the store accepts the order. After that it depends on the retailer's policy.

Cannabis products generally cannot be returned once they've left the store — state regulations prohibit re-selling returned product. That's why refunds and re-deliveries, not returns, are how problems get fixed. Defective vape hardware is the usual exception and is normally handled as a warranty exchange.

Refunds are issued by the retailer to your original payment method; bank refunds typically take 5–10 business days to appear.

If a retailer isn't responding, open a support request — include your order number and we'll follow up with them.

Eligible orders earn cashback credits that apply automatically to your next purchase at checkout — you'll see the available balance in your cart.

• Promo codes are entered in the cart. One code per order, and codes can be limited to specific stores, products or first-time customers.
• Referral credits are granted after your invited friend's first order is completed, not when they sign up.
• Membership perks — see Membership for what's included.

Credits have no cash value, can't be transferred between accounts, and can't be combined with every promotion — the cart always shows the final price before you confirm.

Signed in? Open a support request — you'll get a thread you can follow, with the full history in one place, and we'll email you when we reply. You can attach up to two photos, which helps a lot for damaged items or payment errors.

Not signed in? Email [email protected] or use the contact form.

We reply within one business day. To get a resolution on the first reply, include:

• Your order number, if the request is about an order
• What you expected and what actually happened
• A photo, if something arrived damaged or looked wrong

Questions about a specific product, a substitution, or a driver who's already on the way are usually fastest through the retailer directly from your order page — they have live information we don't.